No place is perfect if you have to spend four months there as I did when I broke my patella, but it came pretty close. The room was bright, cheerful, well maintained with frequent cleaning and trash removal. The bed was comfortable, and tv channels covered a wide spectrum of interests.But it was the staff who really made the place. Three shifts of Certified Nursing Assistants paid good attention to patients, and were also available by bedside pull cords. All were competent. A few shining examples were Gail, Fallon, Lorna, Lova, who went way beyond their job descriptions. The nurses were another caring group, including Marie, who would dig in and help when they were needed. And two Concierge walked through the wards each day, answering questions, and helping patients cut through the really moderate amount of red tape.But, in everything positive, there are also a few negatives. Food services were weak, and the food that came up on trays frequently didn't match the ticket that went with it. For example, i got milk witthout cereal, and cereal without milk.I also got a bagel and cream cheese with syrup and nothing to put it on despite the ticket saying pancakes.¹ Every so often, there'd be no soup spoon to go with the soup. Or no knife to spread the cream cheese.Ocasionally, I had to read the ticket to recognize what I had ordered. The kitchen did make a mean peanut butter and jelly sandwich when requested, and delivered it with a smile.But there were also excellent low profile people in the background. Steve from the supply room, went out of his way to make sure I never ran out of things; the activities people, including Lyndsay, who accompanied me to a couple of doctor's appointments -- boring duty, but so much appreciated; Joy, the secretary for the Ward, who arranged transportation, but did so much more; the lady who pushed the coffee/tea cart every day, and knew our preferences by heart, and delivered them with a smile.How could I forget the therapists: Amy, Georgie and her canine assistant, Teddy;SAM, who first get me out of bed and onto a walker; Shanna, and all the rest were great. They are a very strong incentive for choosing Sunrise Health and Rehabilitation Center.All in all, my experience was the best it could be, given my injury. And even though I don't wish toneeds lthem again, I would go back there in a heartbeat, if I needed help.
